Shipping policy
Frequently Asked Questions
I JUST PLACED AN ORDER. WHEN WILL IT SHIP?
We process your order as quickly as possible. Once your item ships, you’ll receive a tracking number via email so you can follow your delivery every step of the way.
HOW LONG DOES SHIPPING TAKE?
Most customers receive their order within 7–12 business days.
As this is a large item, delivery times may vary slightly depending on your location and local carrier.
IS THE TABLE EASY TO ASSEMBLE?
Yes! The table is designed to be simple and user-friendly.
Each unit includes clear step-by-step instructions, and most customers complete assembly within 20–30 minutes.
CAN I CANCEL MY ORDER?
Yes — you can cancel or modify your order within 24 hours of placing it.
After that, the order is already being processed and cannot be changed.
I ENTERED THE WRONG ADDRESS
No problem! Please contact us at support@drmayoo.com within 24 hours.
After that, we cannot guarantee changes as orders are processed quickly.
MY ITEM ARRIVED DAMAGED
We carefully package every unit to ensure safe delivery.
If your item arrives damaged or with a missing part, contact us within 72 hours with:
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Your order number
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Clear photos of the issue
We’ll resolve it quickly by sending a replacement part or a new unit if needed.
WHY DOES THE PRODUCT LOOK SLIGHTLY DIFFERENT THAN THE PHOTOS?
Minor variations in color, texture, or packaging may occur due to lighting or production updates.
These do not affect the product’s performance or quality.
IS THERE A WEIGHT LIMIT?
Yes — for safety and optimal performance, the table supports up to 300 lbs (136 kg) and is suitable for heights between 4’10” and 6’6”.
WHAT IF IT DOESN’T WORK FOR ME?
No worries — we offer a 60-Day Risk-Free Trial, so you can try it with confidence.
If you’re not satisfied, just contact us and we’ll guide you through the process.
NEED HELP?
Our support team is here for you.
Contact us anytime and we’ll respond within 24–48 hours.